Privacy Policy & SMS Terms  

Effective Date: October 28, 2025

Carolina Youth Coalition (“CYC,” “we,” “our,” or “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it. It also includes the terms that apply to our SMS communications program.

Privacy Policy

Information We Collect
We may collect personal information when you interact with us, including:
 

Name, email address, phone number, and mailing address
Demographic information you voluntarily provide through forms or applications
Program participation details (e.g., events, volunteer activities, services requested)
SMS/text message information if you opt in to receive text communications
 
How We Use Information

Your personal information may be used to:


  • Provide program updates, reminders, and announcements.
  • Share information about events, volunteer opportunities, and organizational news.
  • Send SMS messages if you have opted in (see SMS Terms below).
  • Improve our programs and services.
  • Comply with legal and reporting requirements 


Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party vendors who provide services such as SMS, email, or database hosting. These vendors are only authorized to use your information to support CYC services.


SMS Consent


If you choose to receive SMS messages, we will use your phone number only for the purposes you consented to. SMS consent is not shared with third parties or affiliates.


Data Security


We use appropriate safeguards to protect your information from unauthorized access, use, or disclosure.


Your Choices


  • To stop receiving emails, use the unsubscribe link included in the email.
  • To stop receiving SMS messages, reply STOP to any message.
  • To get help, reply HELP to any message or contact us at admin@carolinayouth.org.

Updates to this Policy


We may update this Privacy Policy from time to time. The latest version will always be available at: https://carolinayouth.org/contact-us2


Contact Us


If you have questions about this policy, please contact us at:

Carolina Youth Coalition

6035 Florence Ave. Ste. 200, Charlotte, NC 28212

admin@carolinayouth.org




SMS Terms & Conditions


Opting In

By opting in to receive SMS messages from Carolina Youth Coalition (“CYC”), you agree to the following terms:


Purpose

Carolina Youth Coalition (CYC) uses text messaging to share timely updates, reminders, and information that help students and families stay connected and informed about programs, events, and opportunities.


Message Types You Will Receive

You may receive messages related to:

  • Program reminders and updates.
  • Event notifications and logistics.
  • Volunteer and fellowship opportunities.
  • General organizational communications.


Message Types You Will Not Receive


CYC will never send:

  • Personal or non-CYC messages
  • Political, promotional, or sales content
  • Requests for private or sensitive information (passwords, financial info., etc.)

Opting Out


You may opt out of SMS messages at any time by replying STOP to any message.


Message Frequency


Message frequency will vary depending on program involvement and communication needs.


Cost


Standard message and data rates may apply based on your mobile plan.


Help


For assistance, reply HELP to any message or contact us by email at admin@carolinayouth.org, or by calling us at (980) 215-0414.


Privacy and Conduct

All CYC text communications are intended for educational and informational purposes. Staff will

maintain professionalism in tone and content at all times. No sensitive personal data will be

requested or shared through text.


For details on how we use and protect your information, see the Privacy Policy above..